RESPONSIBILITIES:
• Manage and supervise all aspects of the service branch to meet sales and profitability objectives. Ensure operations are providing quality services to customers and adhering to Company guidelines. Establish and review the pricing policies and profitability levels for all service activities in conjunction with the District Manager.
• Direct and manage branch sales efforts and sales staff to ensure consistent performance in new contract sales activities while developing new business and accounts. Generate sufficient sales to meet the budgeted sales requirements by sales category. Ensure proper procedures are followed and documentation is completed.
• Direct and manage the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Ensure strict compliance with all requirements of the Contract Retention policy. Contact accounts that do not renew their contract. Prepare and submit monthly report of activity.
• Administer target-marketing programs and determine sales strategies at specific accounts.
• Develop existing sales and service resources through personal interactions, formal and informal training, and utilizing other resources and opportunities within the organization.
• Oversee, collect, review, and forward the key account activity reports and the contract analysis activities from the Sales Representatives to the District Manager.
• Prepare and submit monthly Rush Report for branch. Prepare and submit other reports, as required.
• Ensure quality control program is administered per company policy.
• Ensure staffing levels of branch are appropriate for volume of business. Conduct employment interviews and hire employees, as appropriate and in accordance with established guidelines.
• Ensure branch employees receive appropriate levels of training. Coordinate training requirements and schedule with District management and within budgeted guidelines.
• Review and address various employment issues involving branch employees. Document and determine appropriate actions, following Company guidelines. Ensure performance reviews are completed for branch employees in accordance with established guidelines.
• Review unresolved billing, credit, warranty and goodwill issues and customer complaints. Determine proper course of action and ensure issue is resolved to customer satisfaction and in the best interest of the Company.
• Participate in management team, keeping other members abreast of activities, issues and market information. Participate in strategic business development meetings and projects, as required.
• Follow all established safety rules and procedures, including those established by the customer. Lead the established safety procedures for the branch acting as the Safety Compliance officer, teaching/presenting material at the monthly safety meetings. Conduct all safety related inspections and audits per company standards. Ensure subordinate managers are following established procedures for field operative, equipment and monthly reporting requirements.
• Other duties as assigned by supervisor.

REQUIRED SKILLS & COMPETENCIES:
• Must have demonstrated leadership experience, well-developed "people" skills, a basic understanding of mechanical and electrical principles, good written and verbal communication skills, and good PC skills.
• Must have a take charge attitude, be decisive and possess a high level of responsibility.
• Must be comfortable in a fast pace, growth-oriented environment.

EDUCATION & EXPERIENCE:
• High School Diploma required.
• Bachelor's degree preferred; however, prior equivalent experience and training will be considered in lieu of formal degree.
• Five (5) years' experience in service-related sales or operations preferred or equivalent experience, education and training will be considered.

OTHER REQUIREMENTS:
• Occasional travel required, possibly overnight and international.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.