Required Open Availability

About the Role

As Store Support Lead you will efficiently and effectively support the store leadership team and associates in the administrative and operational functions of the store. You will use technology to support store functions and ensure day to day communication to support excellent customer service and operational efficiency.

What You'll Do

• Support and effectively resolve store associate and administrative needs through timely execution of store payroll, scheduling, cash office, and supply orders in partnership with the store leadership team
  
• Effectively plan, communicate and share information with team members using company tools and technology, while following company guidance for daily, weekly and monthly routines

• Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  
• Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
  
• Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
  
• Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)
  
• Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  
• Accomplishing multiple tasks within established timeframes
  
• Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  
• Maintaining adherence to company safety policies for the safety of all associates and customers
  
• Other responsibilities as assigned
  

• Must be 18 years of age or older
  
• Limited travel to support new store openings
  
• Strong verbal/written communication and interpersonal skills
  
• Flexible availability, including days, nights, weekends, and holidays
  

• Experience decision-making and problem-solving in a fast paced environment
  
• Retail or service industry experience