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Full-Time Customer Service Supervisor

AT Kohl's
Kohl's

Full-Time Customer Service Supervisor

Stoughton, MA

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You'll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

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  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

  • All Supervisor roles at Kohl's are responsible for:
    • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
    • Exercising good judgment; taking appropriate partners as needed
    • Modeling, guiding and providing direction to associates
    • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
    • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
    • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
    • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
    • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
    • Accomplishing multiple tasks within established timeframes
    • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
    • Maintaining adherence to company safety policies for the safety of all associates and customers
    • Key holder responsibilities include opening and closing store processes, and providing direction to associates
    • Other responsibilities as assigned

    What Skills You Have

    Required
    • Must be at least 18 years of age or older
    • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
    • Strong verbal/written communication and interpersonal skills
    • Flexible availability, including days, nights, weekends, and holidays
    Preferred
    • 2 years experience in retail or similar industry

    Pay Starts At: $20.75

    Client-provided location(s): Stoughton, MA 02072, USA
    Job ID: kohls-10486_KLHKUSR383661
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Long-Term Disability
      • HSA
      • On-Site Gym
      • Pet Insurance
      • Short-Term Disability
      • FSA
      • HSA With Employer Contribution
      • Mental Health Benefits
    • Parental Benefits

      • Adoption Assistance Program
      • Family Support Resources
      • On-site/Nearby Childcare
      • Fertility Benefits
      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • Adoption Leave
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
      • Hybrid Work Opportunities
    • Office Life and Perks

      • Casual Dress
      • On-Site Cafeteria
      • Company Outings
      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Leave of Absence
    • Financial and Retirement

      • 401(K) With Company Matching
      • Relocation Assistance
      • Financial Counseling
    • Professional Development

      • Leadership Training Program
      • Associate or Rotational Training Program
      • Tuition Reimbursement
      • Mentor Program
      • Access to Online Courses
      • Lunch and Learns
      • Promote From Within
      • Shadowing Opportunities
      • Internship Program
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)
      • Diversity, Equity, and Inclusion Program

    Company Videos

    Hear directly from employees about what it is like to work at Kohl's.