Collections Representative

Kohl's is immediately hiring full-time Collections Representatives to join our team! Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. This is a hybrid role based in Menomonee Falls, WI that requires the ability to work from home and come into the office for monthly meetings and trainings throughout the year.

Starting Pay $18.00-$21.00 based on experience

Kohl's associates receive great perks , such as:

• Medical, Dental, Vision Insurance (and more!)
  
• 401k with company match and Flexible Spending Accounts
  
• Onsite Wellness clinic (SAT only- free for all associates and their family members)

• Support inbound and outbound calls to customers in an attempt to bring their Kohl's Card account current.
  
• Build strong customer relationships by delivering excellent customer experience
  
• Actively listen to customers' needs and appropriately communicate a resolution
  
• Deliver consistent customer experience for one or more lines of business through attention to detail and creative problem solving
  
• Resolve customer concerns, including Kohl's charge inquiries and payments, and collections on early to advanced levels of delinquency
  

• Utilize advanced negotiation techniques and partner with past due customers to establish acceptable payment arrangements
  

• QUALIFICATIONS
  
• REQUIRED
  • Minimum 6 months to 1 year experience in a customer service environment
    
  • Effective verbal and written communication skills
    
  • Ability to multitask
    
  • Ability to interact well with others in a team oriented environment
    
  • Adaptive and flexible to changing technologies, processes and environments
    
• PREFERRED
  • Previous inbound/outbound call center experience
    

• Monday - Friday 9:00am - 6:00pm