The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in "Center Core". The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.

ACCOUNTABILITIES

PRIMARY RESPONSIBILITIES

• Works to promote customer service in the store by implementing the Kohl's "Smile and Say Hi" initiatives and helping customers with their needs
  
• Assists in implementing loss prevention strategy

• Will NOT make shoplifting apprehensions
  
• May assist the loss prevention associates, as necessary
  
• Conducts building and physical security inspections to minimize exposure to loss
  
• Promotes a safe environment for associates and customers and responds to emergency situations
  

• Maintains attendance according to Kohl's standards
  
• Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
  
• Maintains high ethical standards and adheres to Kohl's policies and procedures
  
• Maintains standards of appearance by following the required Kohl's dress code
  
• Ability to participate in physical activities, including walking, lifting and climbing on a regular basis
  

• Experience in a customer service environment
  
• Prior experience in retail loss prevention, security or law enforcement preferred