At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
Summary
We are in search of a Merchant Support Representative to assist in providing exceptional support to our growing merchant network. You will have the unique opportunity to grow alongside the company and help shape the future direction.
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This associate will help manage all existing merchant relationships through daily inbound and outbound, proactive contact. This individual will be the point of contact for the merchant and a key contributor to client satisfaction, and responsible for addressing any questions regarding accounts or applications with timely and accurate information. You will be responsible for building deep relationships with our merchants and retail partners. We are looking for someone with strong customer service experience and sound judgment who is trustworthy and able to work quickly, efficiently, and independently. We are looking for a flexible, customer-oriented individual who is ready to hit the ground running & help us scale.
Responsibilities
- Handles inbound calls from retailers to assist in lease or loan application processing.
- Owns Koalafi operational knowledge to provide sound answers when our merchant retail partners have questions.
- Conducts back-office administration & processes, such as funding and report generation to ensure a high-quality merchant experience.
- Ensures merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
- Fosters ongoing relationship management with stores and makes outbound calls to merchants, when appropriate.
Required Knowledge, Skills and Abilities
- Someone who is proactive, trustworthy, analytical, and accountable
- Bachelor’s degree or HS Diploma
- Excellent verbal communication skills
- Proficiency with the Microsoft Office Suite (Excel/Word)
- Candidate must be able to work independently, unsupervised and efficiently
- Desire to work in a fast-paced, dynamic entrepreneurial environment
- Plus: Bilingual in Spanish
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs