Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.
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As a member of the Family Operations team, you'll provide support to families and business partners across KinderCare Education brands, ensuring a positive customer experience. This entry-level role involves working in a high-volume, work-from-home environment to deliver outstanding service through phone, email, and chat interactions.
Responsibilities:
- Deliver best-in-class customer service by addressing family concerns with empathy, resolving issues efficiently, and personalizing interactions.
- Build and maintain strong relationships with families, business partners, and colleagues.
- Handle family concerns via chat, email, social media, and phone, aiming for first-interaction resolution.
- Log all interactions in the internal ticketing system and follow up to ensure resolution.
- Use critical thinking and de-escalation techniques to navigate challenging interactions.
- Share feedback and ideas to improve procedures and enhance the family experience.
- Meet team metrics, including productivity, quality, and customer satisfaction goals.
- Adapt to changes in a dynamic, evolving organization.
Qualifications
- High school graduate required; associate degree is a plus.
- 2-3 years of customer service experience via phone and email preferred.
- Excellent customer service, communication, and problem-solving skills.
- Self-motivated, organized, and able to multitask in a time-sensitive environment.
- Previous remote call center experience is a plus.
- Dedicated, distraction-free home workspace with reliable internet.
- Ability to handle emotional situations with composure and integrity.
- Proficiency in MS Office and navigating multiple computer applications.
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- ... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.