Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong learning journey ahead. And we want you to join us in shaping a future we can all be proud to share—in neighborhoods, at work, and in schools nationwide.
At KinderCare Learning Companies, you'll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we're all passionate about crafting a world where children, families, and organizations can thrive.
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As a Family Operations team member, you are an important part of the organization and a strong representation of the company's values and mission. You are self-motivated and able to prioritize tasks while working from home and in an office environment.
The need for compassionate, flexible, and quick-thinking individuals is critical to the overall success of our Family Operations and Billing team. Champions Field Billing Specialists are directly accountable for subsidy and collections activities for assigned sites in compliance with federal, state, and local/district agencies and company policies and procedures while providing outstanding customer service to field operations and agencies.
Responsibilities:
- Build relationships with internal and external partners, including Billing Specialists, Customer Care, and state & federal subsidy agencies.
- Act as subject matter expert to provide support to team & field members and field questions relating to subsidy and collection processes.
- Resolve and/or escalate issues pertaining to subsidy and collections as appropriate to leadership.
- Complete all subsidy and private pay processes and system requests, maintain records for assigned sites in accordance with state agency, company, and department guidelines.
- Cross-train on other positions and markets to allow for development and peer coverage.
- Assist with the completion of agency contracts; obtains and reviews all agency requirements.
- Attend all federal/state agency provided training and applicable testing.
- Align to company tuition strategy both in subsidy and private pay, goals, and objectives.
- Facilitate training with peers on subsidy and collections processes.
- Identify and communicate process improvement opportunities.
- Maintain current department spreadsheets and trackers.
- Actively participate in one-on-one, team, and department calls/activities.
- Reviews and processes student eligibility documentation per Level II guidelines.
- Process accounts receivable adjustments, complete late payment fee processing.
- Partner with field to ensure accuracy of parent accounts.
- Advocate for families and children.
- Maintain current certifications.
Qualifications:
- High School diploma or GED required.
- Strong computer skills including financial systems and general office software such as MS Office, Excel and Email.
- Professional verbal and written communication skills.
- Excellent customer service skills.
- Effective organization and time management skills.
- Sharp attention to detail, analytical and problem-solving skills.
- Ability to work independently.
- Ability to prioritize work to meet timelines.
- Bookkeeping, billing, and accounts receivable experience preferred.
Our benefits meet you where you are. We're here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.
- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
- ... and much more.
We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we're matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you'll help bring this mission to life by building community and delivering exceptional experiences. And if you're anything like us, you'll come for the work, and stay for the people.
KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Primary Location : Washington, District Of Columbia, United States
Job : Corporate