Description
Kforce has a client in Orlando, FL that is seeking a Help Desk Technician to deliver support to end users on various types of systems, software, and hardware. A Helpdesk Technician will assist different technology managers on an entry to mid-level requests. This will include networking, Point of sale, and setting up hardware for meetings and events. Daily tasks will range from password resets to vendor support calls for system issues. Responsibilities:
- Support team members request and issue via chat, email, phone, or in person
- Provide appropriate information for problem solving to assist team members
- Follow up on all pending support calls to ensure solution and ticket closure
- Remotely access systems to resolve team members issues
- Communicate issues and problems reported to the Technology Department and escalate to Helpdesk Managers or the appropriate system management representative
- Attends all required departmental/helpdesk meetings/training
- Reports any anomalies to the appropriate system management representative as they arise
- Hardware and software installation, such as network printers or approved programs
- Maintains PC and peripheral devices necessary to ensure the operation, availability and security or network and computer systems
- Duties requires traveling amongst all properties
- Provide basic to intermediate network information to resolve network issue
- Support for IPTV
- Other duties as assigned
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Requirements
- High School diploma/GED or equivalent required
- Bachelor's degree Information Technology or related field required
- Information Technology related certifications
- 2+ years of experience as a Helpdesk Technician; Hospitality experience is a plus
- Thorough knowledge and understanding of computer software to include Windows 11, MS Office 20214 and general computer and technology operations
- Ability to analyze and resolve problems, report to management as needed
- Ability to follow and understand system logs, monitor systems, and assist team members and vendors as needed
- Effective organizational, communication (oral/written) skills
- Ability to work flexible schedule that include weekends, holidays, and nightshift
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.