Overview

Under the direction of the SVP of Service Operations, the Senior Regional Service Manager (RSM) is responsible for maintaining, preserving and enhancing a portfolio of up to twenty (20) real estate assets to provide the best service possible to the clients, (the property managers, residents, and owners) to ensure operational safety and meet or exceed annual budget projections. The Senior RSM is responsible for developing specifications, scopes of work, bids, and implementing capex projects. Senior RSM ensures compliance of maintenance procedures for apartment turnovers, safety, inventory control, preventative maintenance, and hazardous materials. Senior RSM assists in the professional development of on-site service team members and provides technical and professional support with complex maintenance issues and emergency/disaster situations. 

Responsibilities

Job Duties (include but are not limited to):

Site Support:

• Audit and evaluate turnover procedures recommending and ensuring consistency in materials, supplies, final product, vendors and cost reduction.
• Assist properties with Ownership Requests.
• Conduct periodic audits and inspections of storage rooms, paint rooms, central plants, maintenance shops, mechanical rooms, property inventory and other operational logs – Refrigerant, Appliance replacement, carpet replacement, etc.
• Conduct property safety inspections with Property/Service Managers and RPMs to help resolve safety situations, audit asbestos/lead compliance, and participate in corporate safety committee.
• Assist with updating and maintaining the Policy and Procedure Manual specifically as it pertains to service operations.
• Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment available. Create and maintain, a safety-first culture with all team members.
• Recommend and monitor ongoing property preventative maintenance programs.
• Evaluate and provide guidance for the training of Service Managers and other service team members regarding turnover process, inventory control, trade skills, safety, and developing bid specifications.
• Interview candidates for Service Manager and Service Tech positions.
• Coach and mentor service team members; and ensure service team members adhere to company policies and procedures.
• Conduct capex walks twice a year (spring and fall) all for portfolio properties and perform site assessment audits as directed.
• Assist Properties with all County, City, HUD, VHDA, and Bank inspections.

Project Management:

• Communicate in writing anticipated capital needs and maintenance requirements for the operating budget. Assist Regional Property Manager(s), Property Managers and Service Managers with the development of annual community budgets and capital improvements.
• Develop scopes of work, prepare Requests for Proposal, collect bids, and ensure successful implementation for annual capex and other major projects.
• Assist Regional Property Manager and on-site teams to establish new Contracts and Vendor Set ups.
• Partner with Procurement Contract Management (PCM) department to ensure proper administration of contracts/projects including obtaining all necessary permits and

Organization:

• Interview candidates for Service Manager and Service Tech
• Recommend vendor selection process and preferred vendor
• Analyze existing condition at properties and maintain rolling 5-year capital and major project expense
• Ensure compliance with environmental certifications such as lead base paint, asbestos and mold renovations/repairs.

Due Diligence:

• Assist with Due Diligence Inspections and unit walks for acquisition and disposition activities.
• Schedule vendor/contractors/consultants to support Due Diligence process.
• Complete summary report of findings and recommendations.

Training:

• Evaluate and provide guidance for the training of Service Managers and other service team members regarding turnover process, inventory control, trade skills, safety, developing bid specifications, KETTLER-required software applications and other required job skills.
• Assist Properties in the training of the PCM contract and Purchase Order process.
• Attend and participate in monthly safety meetings that are taking place at the properties.
• Ensure compliance with safety policy and procedure manual and that all team members are using programs, systems, and protective equipment
• Ensure service team compliance with EPA CFC Certification requirements.

All other duties as assigned.

Qualifications

• 10+ years related technical, multi-family and multi-site residential maintenance experience required, including 5+ years of staff supervisory/management experience.
• Vocational/Technical diploma desired, along with industry/technical certifications (e.g. HVAC, EPA, etc.); bachelors' degree preferred.
• Universal CFC Certification required.
• Must possess expertise in troubleshooting, Plumbing, Electrical, Carpentry, Appliance Repairs, VFD’S Boilers/Chiller, Cooling Tower, VAV boxes, Read Blueprints and HVAC (Heat Pumps, Water Source Heat Pumps, Gas/Electric Furnaces and Water Heaters).
• Strong knowledge of building systems and construction methods, including mechanical, plumbing, roofing, HVAC, electrical and elevators in high-rise, mid-rise and garden style communities, experience to include a strong understanding of complex central plant. mechanical systems (cooling towers, heat exchangers, boilers, chillers, pumping systems, BAS) and site life safety systems (fire panel, wet/dry sprinklers, generators, etc.) and elevator maintenance.
• Outstanding computer skills required, including proficiency with Microsoft Office suite (Word, Excel, Project, PowerPoint, etc.), Yardi, internet knowledge and ability to research.
• Outstanding reading and writing skills required (fluency in English), along with prior experience in interpreting building schematics, blueprints, design and construction documents, writing policies, etc.
• Ability to evaluate contractor proposals for feasibility and cost reasonableness
• Outstanding interpersonal, communication and speaking skills required.
• Ability to collaborate with others, deliver presentations, and build relationships at all levels, including maintenance employees, on-site management, property ownership and corporate staff.
• Extensive experience and familiarity with affordable housing requirements (HUD, REAC etc.), including serving in a lead capacity with preparation and compliance.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes
• Strong leadership, drive and initiative.
• Outstanding organizational planning and time management skills, including the ability to manage and prioritize multiple projects and priorities.
• Adept at leading projects, managing deliverables, pulling teams together and facilitating effective collaboration to achieve successful outcomes.
• While performing the duties of this job, the employee must frequently lift and/or move up to 50 pounds independently and occasionally move up to 100 pounds or more with assistance.
• Must have reliable transportation, unrestricted driver's license and insurance, and ability to meet both attendance/punctuality requirements as well as travel between work sites that are geographically distributed in the Washington, DC metropolitan area.