Overview

KETTLER is seeking a dedicated and proactive individual to fill the position of Portfolio Compliance Manager. This position is primarily remote and has critical ownership of ensuring the portfolio of communities assigned to them remain compliant with Low-Income Housing Tax Credit (LIHTC) and other affordable housing programs in addition to assisting in the compliance of other community reporting, auditing, and application process requirements. By maintaining accurate records, consulting with regulatory agencies, and guiding community team members, this position safeguards operational integrity, minimizes regulatory risks and supports the financial and occupancy goals of our assets.

The Portfolio Compliance Manager, under the direction of the Regional Property Manager and in collaboration with the Director of Property Compliance, directly impacts the long-term success of assigned properties by fostering compliance, building relationships with stakeholders, and supporting on-site managers and team members in navigating complex housing regulations and reporting. Each day presents new challenges addressing community matters and ensuring timely completion of certifications as well as extensive client reporting. This position must have the ability to quickly adapt, assess needs, manage multiple priorities, provide multi-site leadership, deliver excellent customer service, and continually stay updated on evolving compliance, regulatory and KETTLER standards, policies, and procedures.

Responsibilities

• Serve as a brand champion and subject matter expert in the KETTLER platform.

• Collaborate with Director of Property Compliance and on-site team(s) to ensure property performance meets the standards set by the Low-Income Housing Tax Credit (LIHTC), the Department of Housing and Urban Development (HUD), and other relevant Federal and State agencies and programs.
• Work closely with the site team and residents to guarantee rental certifications and re-certifications are compliant.
• Maintain current data and reporting in Yardi to support compliance requirements.
• Conduct audits on various aspects of the rental process, including income verification and certifications.
• Review Management and Occupancy Reviews (MOR) State Agency, and investor inspection reports and confirm all findings are addressed.
• Serve as liaison with Community Manager and local housing agencies to keep application process moving smoothly to promote efficient move-ins and achievement of occupancy goals.
• Collaborate with on-site leadership to maintain quality and compliance for all required performance reporting.

• Maintain an extensive portfolio of applicant and resident files with minimal discrepancies and collaborate with teams to ensure compliance.
• Assist in maintaining current, accurate Accounts Payable administration and tracking for all assets.
• Meet all client and internal deadlines.
• Complete Housing Credit Certified Professional (HCCP), Certified Occupancy Specialist (COS), Specialist in Housing Credit Management (SCHM), and other approved certifications, or fulfill the requirements for continuing education.

• Build and maintain positive relationships with community teams, regional managers, and compliance personnel.
• Drive company growth, retain clients, and enhance the company culture.

Qualifications

• A minimum of two (2) years of Section 8 and LIHTC property management and working with housing agencies experience required.
• Must have a minimum of four (4) years’ experience in the multi-family property management industry.
• Must hold a High School diploma.
• A Bachelor’s degree in a related business discipline is preferred.
• Proficiency in computers and working knowledge of Microsoft Office Suite to include Microsoft Excel.
• Must have extensive knowledge of the Yardi Property Management software program.
• Experience with Rent Café Affordable Housing, Procorem, Banner and Vena is preferred.
• Must have excellent verbal and written communication skills and the ability to interact with residents and internal and external customers in a positive, professional manner.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Proficient in planning and organization, including monthly, weekly, and daily planning and reporting to ensure all client deliverables are completed.
• Skilled in financial analysis, budgeting, and Profit and Loss (P&L) management.
• Ability to work remotely and independently, maintaining high productivity and quality in file reviews, completing all required reports, and supporting teams.
• Position may require travel.