About Kendra Scott
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
As a Retail Operations Associate, you will be a versatile and integral member of the retail team, contributing to the smooth functioning of day-to-day operations. Your role encompasses various aspects of retail, including communication, reporting, and administrative duties. You are exceptionally organized and play a proactive role in understanding our end customers' needs - our retail stores & stylists.
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- Maintain and evolve our intranet, this includes extreme organization of retail initiatives and programs, updating any standard operating procedures, and archiving evergreen content
- Maintain the Retail Calendar inclusive of all Retail activity: product launches, operational tasks, development milestones and field deployments
- Ensure Field content is engaging, and comprehensive and addresses all the necessary details for store execution
- Able to analyze Retail data and KPIs and provide a comprehensive summary of the metrics
- Will partner closely with cross-functional teams, specifically Marketing Operations and BrandX
- May work with external vendors on occasion for ad-hoc projects
- Responsible for maintaining store information via the Oracle Retail Merchandising System and Salesforce
- Stay informed about enterprise programs and special programs to develop retail communication
- Manage retail parking and storage accounts in partnership with local facilities and our Real Estate Team
- Manage correspondence, emails and other communication as directed
- Coordinator and planning support for quarterly/annual offsites and meetings
Requirements:
- Proven knowledge of the Retail industry
- Able to work in a fast-paced environment
- Strong Organization and Multi-tasking skills
- Excellent Communication and interpersonal abilities
- Proficient in Microsoft 365, specifically Office and SharePoint
- SmartSheet Experience is preferred
We are an equal opportunity employer and value diversity at our company.