Chase is seeking a highly effective and innovative Project Manager/Business Analyst to join Channel Execution & Delivery team to help drive Workfront through its next stage of growth. In this role, you will lead the strategy and backlog of the critical platform and partner initiatives with Performance Marketing and Product team.
As a Project Manager on the Channel Execution & Delivery team, you will lead and shape the Workfront platform to drive strategic initiatives across CCB. Working at the intersection of business and technology, you will interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. You should have deep technical business analysis skills including expertise in everything from business process management, data management to functional design. Your success in this role also hinges on project management, teamwork, and leadership.
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Job Responsibilities:
- Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Lead the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Manage timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Guide the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development
- Create common business specific quality measurement frameworks and tracking improvement against these metrics
- Create and maintain standard PMO processes, configuration documentation and training documents. Troubleshoot technical issues and co-ordinate with product team for technical support.
- Coordinate with various key executives, business-aligned functional areas, vendors, and technology to build business requirements, procedures, and processes.
- Lead strategic initiatives and ad-hoc projects. This will include project plan development, resource management, requirements management, process mapping, process design, procedure authoring, org design, capacity sizing, etc.
- Strategically align and effectively communicate key priorities, milestones, deadlines, and decisions.
- Lead projects and initiatives that cut across multiple departments at all levels, using strong analytical, presentation, and communication skills,.
- Lead to guide and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.
Required qualifications, capabilities and skills:
- Bachelor's degree required
- Minimum 5+ years project management / business analysis experience in an operational or project management focused role
- Excellent analytical, leadership, interpersonal and written/verbal communication skills
- Strong initiative with ability to work under pressure and manage multiple deadlines
- Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
- Ability for detecting potential project risks and implementing appropriate solutions to mitigate impact on timelines or business operations
- Experience working closely with Product Owners, technical architects and business users to guide and deliver design and implementation of key initiatives and projects
- Advanced knowledge of business processes and data analysis, as well as the ability to propose solutions to solve complex business problems
- Experience in project management, including scheduling, budgeting, and resource planning
- Strong operational excellence focus
- Experience working with Jira, Confluence, SharePoint, Tableau and Excel
Preferred qualifications, capabilities and skills:
- Experience with managing Workfront or similar enterprise-wide project management platform is a plus.
- Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions
- Creative, passionate about technology, and ready to help build something great
**Please note, we are back in the office in a hybrid model (3 days a week) we will not consider 100% remote or other locations if not listed on this requisition
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.