Are you experienced within KYC and are passionate about client experience? Then you found the right team!

As a Wholesale KYC Operations - Markets New Business Associate in Operations team, you will act as a single point of contact and a subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution (both new business and renewals + remediation activities).

Job responsibilities

• Manages the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritize active requests, provide status updates of key onboarding managing the end to end process
• Builds and develops strong partnerships, identify challenges and eliminate roadblocks with all internal partners
• Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams and QC
• Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provide guidance and support on key process and technology initiatives to the business
• Works as a role model to peers and drive training and sharing of good practices
• Leads peers engaged on the same portfolio

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organizing workload for maximum productivity
• The ability to analyze customer data and identify potential financial crime risks
• The ability to review and verify customer information accurately
• Sound knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)