Job Summary

We are seeking a meticulous and dedicated Quality Control Associate to join our team. Quality control roles are responsible to review quality of specialists' work for compliance with procedural and regulatory requirements and standards. They clearly communicate any issues or discrepancies found during the quality review for correction; identify patterns and/or trends in results in order to address root cause. Follow-up to ensure corrections are made in system or escalate as necessary for resolution. These roles Contribute to the continuous improvement agenda by suggesting process and procedure improvement ideas as well as training and communication opportunities discovered from the quality review process. They also participate in projects related to quality improvement and take Ownership of internal communication and status updates to all involved parties.

Job responsibilities

Responsible for the management and delivery of programs and/or projects with moderate complexity relating to Quality Control.

Programs/projects include overall client experience, transformation initiatives, and operational improvements. Ensures key control tasks are performed and executes on business initiatives as directed.

Drives process improvement and acts as subject matter expert on key initiatives including engagement and reviews associated with smart automation and process re-engineering.

Roles at this grade are generally subject matter experts for a function and are responsible for determining requirements and specifications for new system developments, offerings, or builds.

Responsible for leading a team of individual contributors to execute one or more operational processes within Quality Control by setting short-term priorities, directing workflows, and monitoring daily performance against established metrics.

Propose process improvement or provide subject matter expertise based on an in-depth understanding of methods, systems and procedures on cross functional projects or initiatives.

Required qualifications, capabilities, and skills

Bachelor's degree in Business Administration, Banking, Accountancy, or related fields.

Minimum of 5 years of relevant experience.

Additional professional degrees or certifications are a plus.

Strong negotiation skills and result-oriented mindset.

Ability to accept responsibilities and challenges outside the comfort zone.

Experience in managing and delivering programs/projects related to Quality Control.

Excellent communication skills for clear issue resolution and escalation.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.