Join our Quality Control team and contribute significantly to the smooth operations of our International Private Banking and Private Banking America.
As a Quality Associate in the Wealth Management Credit Operations team, you will be responsible for reviewing the quality of specialists' work for compliance with procedural and regulatory requirements and standards. You will clearly communicate any issues or discrepancies found during the quality review for correction; identify patterns and/or trends in results in order to address root cause. You are expected to follow-up and ensure corrections are made in system or escalate as necessary for resolution. You will contribute to the continuous improvement agenda by suggesting process and procedure improvement ideas as well as training and communication opportunities discovered from the quality review process. You will also participate in projects related to quality improvement and take ownership of internal communication and status updates to all involved parties.
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Job responsibilities:
- Manage and deliver programs and/or projects with moderate complexity relating to Quality Control.
- Include overall client experience, transformation initiatives, and operational improvements in managing and delivering programs/projects. Ensure key control tasks are performed and execute on business initiatives as directed.
- Drive process improvement and act as subject matter expert on key initiatives, including engagement and reviews associated with smart automation and process re-engineering. Serve as subject matter experts for a function and determine requirements and specifications for new system developments, offerings, or builds.
- Lead a team of individual contributors to execute one or more operational processes within Quality Control by setting short-term priorities, directing workflows, and monitoring daily performance against established metrics.
- Propose process improvement or provide subject matter expertise based on an in-depth understanding of methods, systems, and procedures on cross-functional projects or initiatives.
Required qualifications, capabilities, and skills:
- Bachelor's degree in Business Administration, Banking, Accountancy, or related fields.
- Minimum of 5 years of relevant experience.
- Strong negotiation skills and result-oriented mindset.
- Ability to accept responsibilities and challenges outside the comfort zone.
- Experience in managing and delivering programs/projects related to Quality Control.
- Excellent communication skills for clear issue resolution and escalation.
Preferred qualifications, capabilities, and skills:
- Additional professional degrees or certifications are a plus.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.