Join our Asia Private Banking Client Service Team for a fulfilling career opportunity. As a Client Service Manager, you'll be at the forefront of driving growth and innovation, ensuring our clients receive the highest level of service.
As a Vice President Client Service Manager in the Client Service Team, you will oversee a team of professionals dedicated to client account management. You'll also take personal responsibility for a select group of clients, offering them tailored attention and solutions. By embracing both a coach and player role, you'll effectively mentor your team on critical priorities and provide strategic advice to Bankers and Investors regarding client servicing.
You will be part of a team that values adaptability, attention to detail, and a results-oriented approach. Your leadership will be key in navigating the complexities of private banking, maintaining compliance with control standards, and enhancing the overall client experience.
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Job Responsibilities:
- Lead a team responsible for daily account management and client service.
- Deliver proactive, personalized client service, including handling transactions (such as FX and Corporate Actions), processing payments and asset transfers, and managing cash flow (loans and deposits).
- Support Bankers with credit related documentation and fiduciary structure services.
- Advocate for digital initiatives.
- Provide troubleshooting support and serve as the team's backup when needed.
- Participate in project activities and initiatives aimed at improving efficiency.
- Conduct performance reviews, ensure team success, and cultivate a collaborative and inclusive environment that encourages growth and development.
Required Qualifications, Capabilities, and Skills:
- Tertiary education holder or above.
- Over 10 years of experience in client services, relationship management, Business Management or Private Banking support roles.
- Knowledge of private banking investment products and operational aspects.
- Solid understanding of control standards related to money transfers and securities settlement.
- Fluent in English, Cantonese, and Mandarin, with knowledge of both simplified and traditional Chinese characters.
- Strong interpersonal skills and the ability to maintain client and banker relationships.
- Adaptable, detail-oriented, and results-focused.
- Leadership experience in team management or aspiring to be a people manager.
Preferred Qualifications, Capabilities, and Skills:
- Demonstrated empathy, humility, and a strong desire to serve, as these qualities are key to success in this role.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.