Client Operations Account Maintenance Team Description

The Account Maintenance team is responsible for the operational support, governance, and remediation of new and existing client and account data. The team works closely with internal business partners including Onboarding, Client Services, Bankers, Investors, Supervisory Managers, etc. to facilitate client and account maintenance updates across multiple products and platforms. Serving the Private Bank line of business, individuals in these roles provide subject matter expertise to the front office, client service, and other cross-functional partners.

Suitability/ Specialist Description

The Suitability Specialist will be responsible for performing maintenance on existing brokerage accounts. The primary responsibility of the Hub Specialist is to input data for Suitability and Trading capabilities. Suitability consists of submitting client suitability updates based upon review of client documentation and instructions provided by the client and/or the Investment Teams. Trading capabilities entails the adding or enabling of products/services in order to execute trades per client or internal business partner instruction. The job requires a high degree of discipline, a strong attention to detail and a solid control mindset. The team follows guidelines set by FINRA and the SEC.

Responsibilities

• Review and interpret client executed documentation related to brokerage account maintenance.
• Perform suitability updates/maintenance based on client and/or business partner instructions
• Research client documentation to ensure suitability is documented accurately (FINRA Rule 2111 / SEC 17A3)
• Perform authentication to ensure instructions are provided by authorized account holder/contact
• Identify and prefill documentation for distribution to client for review/execution
• Take ownership to diligently maintain outlined policies and procedures
• Serve as the first line of defense for escalations where needed
• Assist with team projects and initiatives
• Run basic reports (trend analysis, production reports)
• Review metrics and take actions accordingly
• Promote a controls environment to mitigate risk
• Perform verification for work processed by team members to identify/resolve data issues
• Investigate opportunities to reduce costs, provide automation, and analyze fluctuations in key metrics

Skills & Capabilities

• Strong analytical and problem-solving skills
• Growth mindset - able to take feedback and use it for growth and development; continuously learning
• Detail oriented and accurate
• Task management and prioritization
• Strong verbal and written communication
• Strong teamwork and leadership skills
• Ability to think creatively and recommend/implement process improvements
• Foundational knowledge of the financial industry and products applicable to the role
• Intermediate knowledge of
  • JPMorgan's lines of business
  • Business processes and procedures
  • Risk Management & Controls
  • MS Office applications - specifically Outlook, Excel, and Word
  • Business applications and workflows

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.