The Slate product team is responsible for managing the Slate Edge and legacy Slate card portfolio, a critical value product that provides lending flexibility and credit access to our customers. In this role, you role will define and deliver a risk-focused strategy to expand credit access as part of our motto to be the "Bank for All." You will be the person to translate segment needs into expansion opportunities that serve our customers' needs through highly efficient and effective risk underwriting strategies.
As the part of the product strategy team for Slate products, you will be responsible to partner with the Risk organization to develop specific risk-focused strategies to grow the portfolio. You will also help inform, develop, and support broader product strategies or bridging customer and banker experience with data and education opportunities that support our expansion goal. Using your data analysis skills, strategy experience, risk management mindset, and customer insights, you will quantify opportunities and work across the team and with partners to define solutions for our customers and advocate for smart, profitable, and growth-oriented risk policies. Partnering with teams across the organization, you will collaborate to bring together viewpoints, data, and industry trends from partners and stakeholders to develop a strategy that aligns to our broader Bank goals and mission. You will socialize and gain alignment for the strategy and then present to senior leaders for endorsement.
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To be successful, you are an accomplished strategist and understand risk management and the credit card industry. You are just as capable with product strategy as P&Ls and truly understand the industry and economics. You have experience in consulting roles or product development teams. You are as capable in Excel as PowerPoint and know how data and information become a compelling storyline.
Job Responsibilities:
- Bring an entrepreneurial and self-starter attitude to size the mass affluent segment, explore opportunities, and establish roles existing and new mass affluent segment products
- Provide strategic thought to develop and prioritize the most critical initiatives to grow revenues and accounts and to solve customer pain points
- Effectively collaborate with cross-functional teams to develop new features or a compelling product for the segment
- Partner with analytics, marketing, product, and finance teams to provide thoughtful recommendations and understand and articulate potential benefits
- Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products)
- Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization
Required qualifications, capabilities, and skills:
- Focus on the customer and the jobs our products perform to address the needs of segment and how they fit into our existing products or potential new products
- Highly analytical with prior experience in card including risk management, finance, product marketing, analytics
- Partner effectively and conscientiously by leading through strong collaboration
- Focus on driving quantifiable business results, returns for shareholders, and value for customers
- Experienced in helping design research or data studies, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data
- Pushes boundaries of "what could be" to innovate and serve our customers' needs
- MBA or equivalent experience in a financial services or consumer product organization
Preferred qualifications, capabilities, and skills:
- Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
- Develops strong partnerships; recognized as a team player
- Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with SAAS, data queries
- Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint
- Customer-centered design experience with a focus on identifying needs and creating product value propositions and constructs that stand-out in the industry
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.