The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Program Manager in Commerce Payments within the Payments organization, you will have the opportunity to transform customer experiences and simplify the ways we do business. You will manage and have a deep understanding of the product roadmap, help keep the team organized, and articulate and evangelize the strategic vision of the product. We value controls, simplicity, and consistency in the capabilities and features we deliver. Join us in promoting toward product excellence.
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Job responsibilities
- Maintain deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting
- Manage operating model - responsible for documentation, implementation, and ongoing strategy and planning for agile ceremonies (core and sprint), product cabinets, cross-organizational stakeholder engagement and Quad (design, technology, analytics and product) collaboration.
- Manage key executive and stakeholder updates - responsible for leading material planning and creation in partnership with Product team and extended Quad, e.g., product cabinet, business unit reviews (BURs), and other executive updates
- Identify opportunities to help amplify our work across the organization and drive partnership with Line of business (LOB) and Product teams
- Collaborate with Product Owners, Agility Leads, Engineering Leads, and Design in ceremonies to confirm impacts and scope across teams, and sprint sequencing. Manage cross product sprint dependencies and sprint goals.
- Monitor JIRA linkage and ensures traceability and health of cross dependencies and linked stories. Partners with the Agility Leads in driving continuous improvement across Enterprise/ Line of business (LOB) to reduce waste, drive efficiencies, and improve the overall effectiveness of agile.
- Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives
Required qualifications, capabilities, and skills
- 7+ years of experience in digital, program management, product management, and Agile practices and principles
- Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution, effective communicator with excellent written communication skills
- Ability to influence stakeholders with diverse points of view and build coalition
- Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design
- Understanding of product development using Agile / Scrum.
- Bachelors or Masters in Computer Science, Business Management or comparable field of study
- Thorough understanding of digital and mobile payments including online payments including wallets
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.