You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in the Firmwide Core Deposit Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and recommend top-tier client experiences. With a good commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
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You will be responsible for end-to-end delivery of strategic deposit initiatives like overdraft experiences and account communications. This includes discovery, scoping, development, testing, release, and post-production validation and reporting. To do this successfully, you will work across products, functions, and Lines of Business, and use your excellent communication skills to influence partners' roadmaps and improve the criticality and priority of the Platform's work is recognized, thereby meeting both business activities and your team's priorities.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers.
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Uses data-driven insights to make informed decisions to define roadmap and prioritize work, and to drive delivery of in-flight projects.
- Collaborates with Business Banking product partners to elaborate on critical new and existing features and functions of Business Banking deposit accounts and recommend the success of those features and functions.
- Crafts clear and concise messaging around criticality and priority of initiatives with all levels of the Firm
- Creates succinct, executive-level documentation and leads cross-LOB sessions to achieve product success and remove blockers.
- Provides clear updates on current status and next steps on in-flight delivery projects and improves product status up to date across product tracking systems.
- Owns solving problems end-to-end and actively initiates engagement with areas outside of FCDP to drive alignment and product success.
- Works with engineering partners at all steps of the product development lifecycle to recommend solutions builds align with business needs and achieve customer value.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area including prioritization across multiple channels.
- Advanced knowledge of the product development life cycle, design, and data analytics
- Demonstrate ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
- Excellent communication, presentation, and interpersonal skills
- Ability to work effectively in complex areas, and lead teams to clear outcomes and next steps.
- Proficiency in product management tools (Jira, Jira Align, Confluence, Figma) and Agile methodology.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization.
- Experience leading scrum meetings like standups, product backlog refinements, sprint reviews, and sprint planning
- Fluency in creating system interaction diagrams and end to end product flows.
- Previous product role in financial institution a plus
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.