Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in Digital Channels, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
- Leads the completion of change management activities across functional partners and improve adherence to the firm's risk, controls, compliance, and regulatory requirements.
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
- Heads the Area Product Group PMO team directly supporting their coordination of various product, design, analytics and technical personnel during all initiative phases, from initial discovery to development through implementation and experimentation.
- Manage delivery for the portfolio with top-down oversight throughout execution to review success as defined by adherence to standards of scope, budget, and timeline while managing a small PM team.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements to the overall process.
- Develop a portfolio of demand projects, with a solid understanding of the roadmap or book of work within the portfolio. Define the scope of the projects, deliverables, roles, and responsibilities in collaboration with stakeholders and business partners.
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Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities.
- Good understanding of delivery and demonstrate implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Ability to work within Agile methodology utilizing JIRA with a full understanding of the Initiative life cycle and ability to build JIRA dashboards and pull data.
- Possesses high level understanding in the areas of financial services technology, mobile native application programming, Adobe Experience Manager and system design.
- Self-motivated individual that possesses excellent time management and organizational skills with a good sense of personal responsibility and accountability for delivering high quality work
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Understanding of the technical aspects of mobile componentization, distributed development model, APIs, database, frameworks and system design
- Experience with Apple App Store, TestFlight, Google Play, and the mobile native Beta process
- Experience working with multi-level management and groups.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.