The Small Business Banking Digital Payments product team plays an integral part of the team that innovates Fraud Protection offerings and leads the end-to-end product life cycle.
As a Vice President, Fraud Protection Services Product Manager within Banking Payments, you are responsible for acting as the voice of the customer, overseeing product controls, managing incidents, and ensuring operational efficiency. Utilizing your deep understanding of stability and resiliency, you help guide the successful launch of new products, drive the change management for existing offerings, modernize platforms, and gather crucial customer/stakeholder feedback while collaborating closely with cross-functional teams to exceed customer expectations. In addition to the opportunity to drive value, you'll join a team that launches industry-first payment products for Small Businesses and, respects values, and promotes diversity & inclusion.
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Job responsibilities
- Operate as the primary interface between business, tech, ops, risk, legal, and compliance to drive fraud protection services to internal stakeholders and customers
- Make decisions in digital strategy for product/functionality/experience areas requiring a solid understanding of the business, policies, procedures and/or compliance requirements
- Play the role of the primary advocate and owns the Voice of the Customer (VoC) for best-in-class product experience
- Act as a key participant in large-scale planning, defining the product roadmap based on business outcomes
- Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Collaborate and consult strategically with peers, colleagues and mid-level to senior managers to resolve issues, achieve execution goals and gain and share customer experience impacts and platform pain points
- Define control & monitor framework for products in scope and oversees audit preparations
- Manage escalations & risks, identify emerging issues, and collaborate with different teams to identify optimal solutions for the holistic payment experience
- Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Thorough understanding of digital payments, fraud prevention offerings and small business needs
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management
- Experience with control design and evaluation concepts, risk assessment processes, key risk indicators and the ability to assess the relevance of internal and external standards and procedures.
- A strong background in audit, control testing and external regulatory exam readiness
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders
- Possess excellent communication, analytical and problem-solving skills
- Proficient with the MS Office tools, JIRA and Confluence
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.