Chase is seeking a highly effective and innovative Omni-channel Product Manager to support the end-to-end Wires customer experience and digital feature delivery.
This role will serve as the strategic and execution lead for Wires user experience and communications strategy. The successful candidate should be highly organized, self-motivated, and experienced in product delivery and technical execution, with a demonstrated history of supporting successful product releases and leading digital transformation at scale. A strong background in both customer-facing features and internal stakeholder collaboration is essential. This product leader will bring a deep understanding of the full product lifecycle, and use a data-driven approach to drive decision making and improve performance across key metrics.
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We are looking for a leader with a passion for designing frictionless, user-centric products, who is process and controls oriented, and capable of managing product features from conception to implementation. Experience engaging stakeholder across multiple lines of business and functions as well as external vendors is highly valued. You must demonstrate flexibility to adapt to internal and focused market forces, and bring a global perspective to a fast-evolving digital product ecosystem.
Job responsibilities
- Lead the Wires omni-channel customer experience, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows
- Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy
- Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem, including secure authentication, risk mitigation controls, and fraud prevention features
- Collaborate with stakeholders across business, technology, and third party vendors on vision and strategic pillars required to deliver new products and solutions
- Refine and iterate features based on business objectives, customer research, data analytics, and continually groom and prioritize product backlog items to optimize value delivery
- Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap
- Lead large scale cross-functional workstreams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features
- Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
- Provide input on the product's business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
- Manage internal risk and compliance review processes to support launch and ensure a strong control environment.
- Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.
Required qualifications, capabilities, and skills:
- Bachelor's degree required; Master's degree in product or analytics related fields preferred
- 8+ years product development experience; Financial Services experience strongly preferred; deep knowledge of digital payments and experience in leading large scale digital / omni-channel implementation preferred
- 3+ years of people management experience; experience leading high-performing product or strategy teams preferred
- Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments
- Ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
- Experience working with Agile methodologies and tools
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.