Job responsibilities

• Report inventory gaps, staff time tracking adherence issues and provide inventory management reports.
• Verify Time and Attendance, including - reviewing and monitoring exceptions, completing approvals on a bi-weekly basis, and escalating frequent errors and discrepancies.
• Create and monitor progress and status reports of various processes and identifying trends associated with such reports to assist in identifying opportunities for improvement. Complete monthly Sensitive Data Audits.
• Produce reports and track data, Maintain and analyze process improvement data for quality and accuracy.
• Provide updates to the Team Leader concerning vacation scheduling and Time & Attendance errors, Direct follow-up with Advisors.
• Conduct TAS vs Workforce management / Genesys audits
• Lead special projects and other duties as assigned.
• Assist in investigation and resolution of process breakages and improvement issues.
• Partner internally with various departments to gather information, provide status updates, and drives implementation of tasks.
• Able to work under limited supervision and expected to offer and/or lead others to offer process recommendations and resolution of moderately complex issues.

Required qualifications, skills, and capabilities

• College degree or equivalent work experience
• Must have at least a "Meets Standard" rating.
• Excellent verbal and written communication skills
• Thrives in a fast-paced and team-oriented environment.
• Excellent interpersonal, relationship management, negotiation, and leadership skills
• Strong analytical skills
• Ability to work in a fast paced and rapidly changing environment.
• Proficient in MS Office : Word, Outlook, PowerPoint, Excel, and Access; Time & Attendance; Genesys, Work force Management are required.

Preferred qualifications, skills, and capabilities

• Some scheduling / workforce management experience and/or 2 year Collections, Customer Service and /or Credit Card experience

Work Schedule: Monday - Friday 7:30am - 4pm, 8am - 4:30pm or 8am- 5:00pm

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.