Do you enjoy building relationships, managing projects, bring a team player, solving problems, reviewing and negotiating contracts, providing oversight & managing vendors and delivering excellent customer service? Then you've found the right role! Help us provide day to day oversight & operational management of partners/vendors by closely collaborating with internal and external parties.
As a Vendor Management Lead (Vice President) within the Global Supplier Services team, you will act as the primary liaison between our business and our vendors. Your responsibilities will include overseeing processes and procedures, promoting a robust controls environment, promoting process improvements, and negotiating contracts. This role demands strong interpersonal, organizational, communication, time management, project management, and facilitation skills. Regular interaction with multiple teams and senior management will require you to demonstrate proven analytical and strategic thinking skills. This position offers the chance to deliver world-class vendor management service in a dynamic, collaborative environment.
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For this role, candidates must be able to physically work in our Wilmington, DE office 3 days a week and remotely from home 2 days per week. The specific schedule will be determined and communicated by direct management.
Job Responsibilities
- Manage large number of contingent labor and professional service engagements ranging from simple one time and material to managed agreements / fixed deliverables to complex, multi-year vendor agreements
- Provide leadership, direction and coaching to teams(s) while partnering with key stakeholders including Technology, Finance and Sourcing
- Build and manage relationships with internal key contacts, ensuring Vendor Enablement and Experience requirements and objectives are adhered to with data collection and requirements gathering, validating budget funding, contract negotiations, and execution of vendor processes
- Assist in the strategy for evaluating and monitoring vendors in the CCB Tech space
- Serve as subject-matter for all phases of the supplier engagement lifecycle
- Partner and influence clients to ensure legal, risk, compliance and/or controls requirements are satisfied
- Produce executive level communications about programs inclusive of status, risks, issues, and delivery roadmap
- Assist product teams to analyze and prioritize work while level-setting expectations for delivery to stakeholders
Required qualifications, capabilities and skills
- Bachelor's Degree
- 7+ years of demonstrated experience in software/hardware professional services sourcing, vendor, partner, or relationship management, technology or product management
- Strong competencies in use of MS Office packages (e.g., Excel, PowerPoint)
- Strong at multi-tasking and time management discipline
- Strong communication & presentation skills
- Experience with client management and project management
- Strong understanding of banking and departmental procedures, functions, and activities
Preferred qualifications, capabilities and skills
- Experience with third party risk oversight/sourcing/vendor management/Technology Project Management
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.