Do you have a niche for working with reports and ensuring overall success? Look no further, we have an opening within our vendor management team.
As a Vendor Management Analyst within our payment services Team, you will primarily be responsible for administrative tasks in order to ensure successful operations of the business. You will manage SharePoint documents, update inboxes, and oversee projects from cash suppliers, ensuring compliance with code and procedures. The role involves compiling reports for leadership, coordinating with directors on outages, and performing daily/weekly reconciliations of inbox emails. Strong communication, time management, and organizational skills are essential to meet strict deadlines and maintain order in mailboxes and legal letters.
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Job responsibilities
- Understanding and partnering with Cash Suppliers to meet contractual deliverables, service levels, and payment & penalties as outlined in the Cash Supplier contracts.
- Developing and managing reporting and compliance scorecards to measure and monitor supplier performance.
- Influencing, driving, and communicating daily, weekly, monthly performance of the ATM and Branch Cash service supplier contractual expectations.
- Partnering with other LOBs (Cash Services, Branch Technology Support, Integrated Monitoring and Control Center, Teller Recon) to identify servicing issues and driving for resolutions.
- Documenting issues, formulating data, interpreting root cause and implementing operating practices for problem resolution
- Developing and keeping Standard Operating Procedures (SOPs) evergreen (internal and external SOPs)
- Escalating issues and emergency services timely and according to contractual (internal and supplier) service level agreements.
Required qualifications, capabilities, and skills
- Requires demonstrated ability influencing peers and third parties
- Must have ability to face a new challenge every day
- Customer relationship experience, a customer first mentality
- Knowledge of continuous improvement
- Team oriented, needs to collaborate inside and outside of the company
- Possess critical thinking skills and able to act & deliver with sense of urgency
- Requires ability to think and drive strategic plans & initiatives
- Advanced level of oral and written communication and presentation skills
- Advanced Microsoft Office Skills; Excel and SharePoint
Preferred qualifications, capabilities, and skills
- Bachelor's degree
- Experience in multiple disciplines/functions
- Understand business applications and workflows
Work schedule; Monday - Friday 8:00am - 5:00pm
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.