DESCRIPTION:
Duties: Drive the development of new research studies by analyzing business strategy and knowledge gaps. Drive product discovery planning with design and product partners. Provide coaching to other researchers in the shaping of their studies and findings to realize greater impact. Drive cross-functional Design Thinking exercises using research findings as a starting point. Identify UX metrics worth tracking. Prepare and teach introductory training material on experience research, primarily for other user experience practitioners. Facilitate stakeholder relationships and scope changes throughout research study. Present findings to team members and stakeholders from multi- disciplinary backgrounds. This position requires up to 30% domestic and international travel.
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QUALIFICATIONS:
Minimum education and experience required: Master's degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 3 years of experience in the job offered or as User Experience Research Lead, UX Researcher, UX Designer, UX Consultant, Analyst, or related occupation. The employer will alternatively accept a Bachelor's degree in Human Computer Interaction, Behavioral Science, User Experience, Information Architecture or related field of study plus 5 years of experience in the job offered or as User Experience Research Lead, UX Researcher, UX Designer, UX Consultant, Analyst, or related occupation.
Skills Required: This position requires experience with the following: defining research agenda and scopes within product strategy and business needs; planning and conducting research using a variety of methodologies including concept testing, usability study, semi-structured interview, co-design, and survey; contextual inquiry; diary study; project planning and management; UserZoom; Miro; FigJam; Confluence. This position requires up to 30% domestic and international travel.
Job Location: 8181 Communications Parkway, Plano, TX 75024. This position requires up to 30% domestic and international travel.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.