DESCRIPTION:
Duties: Design and validate the product from a user experience and product design discipline perspective. Document the specifications to build products from a User Interface, Interaction Design, Component Design, API mapping, and ADA compliance perspective. Align with partners in the product, development, and content disciplines to prioritize the appropriate artifact deliverables to advance roadmaps. Innovate new product features, components, patterns, and iconography to continue iterating our product for continuous improvement via alignment to NPS (CX) feedback and business objectives and key results (OKRs). Present design solutions to various stakeholders to gain an alignment and shared vision of the end state goal. Supply artifacts to impacted marketing partners so that campaigns can be executed on the products behalf. Parse latest reports, data, and trends to iterate on current product. Evolve Chase's design system accordingly for new use cases like e-commerce and establish a vibrant sub-brand to establish Chase's credibility in the competitive space.
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QUALIFICATIONS:
Minimum education and experience required: Master's degree in Design, Human Computer Interaction, or related field of study plus One (1) year of experience in the job offered or as User Experience Designer, or related occupation. The employer will alternatively accept a Bachelor's degree in in Design, Human Computer Interaction, or related field of study plus four (4) years of experience in the job offered or as User Experience Designer, or related occupation.
Skills Required: Requires experience in the following: Leading the design product features for leveraging digital design fundamentals and best practices in close collaboration with product and tech leads; Creating wireframes and design specifications for discovery and delivery phases; Using competitive and heuristic analysis to identify opportunity areas for users; Applying insights from qualitative and quantitative exploratory research and usability studies to inform and justify design decisions; Navigating design approvals in a large and complicated organization; Managing a design backlog with senior product and design stakeholders; Accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience; Building design solutions using a component library from an established design system; Evolving a design system to accommodate a new sub-brand; evolving a design system to accommodate new use cases; designing and building with developers a state-of- the-art e-commerce experience to accommodate many payment methods including split tender, pay over time, and paying with points; Emerging behaviors and trends in e-commerce and digital shopping..
Job Location: 575 Washington Boulevard, Jersey City, NJ 07310.
Full-Time. Salary: $157,300 - $205,000 per year.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.