As a travel advisor, you will advice on all aspects related to customer requests: quotes, reservations, post-travel attention seeking customer loyalty. To do this, you will use the different tools and systems used in the agency and will be able to suggest to your direct managers, projects and initiatives that seek to improve productivity, efficiency and customer service.
Job responsibilities
- Analysis, planning and organization of all components of vacation trips, from the initial request to its completion for vacation clients.
- Participate in projects suggested by your immediate boss that seek to optimize the operation and new business models.
- Prepare and distribute client travel documents.
- Organize files relevant to your work.
- Participate in inspections of hotels and suppliers and propose, when required, the development of innovation of experiences or suppliers to the department in charge.
- Comply with the administrative processes of the operation: billing, delivery of support for supplier payments
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Required qualifications
- Recent experience in Tourism positions or related fields.
- Diploma from related technical or university courses is beneficial for the position
- At least intermediate level of English.
- Basic skills in Microsoft Office, especially Outlook and Excel.
- Good knowledge of national and international destinations.
- Oriented towards meeting deadlines and the ability to work efficiently under pressure.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.