Shape the future of product delivery while crafting and implementing solutions that enhance and optimize customer experiences. Lead end-to-end strategic change programs, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager - Merchant Services Transformation, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you define and implement solutions and efficiencies that enable successful products in an expedient, profitable and organized way.
Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about defining and delivering solutions to meet business and client needs. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.
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Job responsibilities
- Supports key strategic programs for the Merchant Services business; leads specific program workstreams and initiatives to drive business revenue growth and profitability, as well as improve the client experience
- Leads the delivery of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Analyzes end-to-end processes and identifies opportunities and solutions to streamline, improve and automate them to increase efficiency and scalability; helps develop and drive delivery of recommendations
- Defines reporting strategy, and develops insights on the Merchant Services business, sales and clients through data analysis
- Communicates regular progress and updates to Sales, Product, and other senior management stakeholders across LOBs; develop OKRs and metrics to track progress
- Plans and delivers communications and training around strategic changes and new products
- Develops understanding of client personas in target segments and their needs to inform recommendations
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Maintains close feedback loop with Sales and other partner functions across Payments and Global Banking
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area (e.g., change management, program/project management, product development, strategy, management consulting)
- Experience in merchant services or payments
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Ability to interact with colleagues at all levels and across functions with a sharp executive presence; proven ability to cultivate strong relationships
- Successful track record setting and achieving challenging goals with demonstrated entrepreneurial leadership
- Strategic thinker who is comfortable transforming abstract ideas into a concrete plan of action
- Change agent who makes a passionate case for change through facts, strong communication style and deep understanding of the audience
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Must have strong Powerpoint and Excel skills
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Knowledge of merchant services revenue streams and drivers of profitability
- Bachelor's degree, Master's degree preferred
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.
Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.