Building on the vision and structure of our Payments business, the Payments Operations organization is evolving its operating model. The Transformation, Design and Delivery team has been established to support key existing products and new product offerings, such as B2C and Mobility Payment solutions. With the focus of simplifying and standardizing operational services, enhance client experience and accelerate delivery of operational excellence.
As an Transformation Design and Delivery - Product Intake and Deliver - Senior Associate in Operations you will partner with Sales, Product, Client Service & Implementations, and Technology in developing the build out and adoption of new, e-commerce products. Products including Embedded Banking and Mobility Payment Solutions. You will have a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.
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Job responsibilities
- Maintains clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
- Partners with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
- Develops hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
- Works closely with Business stakeholders to define and implement target operating models to better support our clients
- Designs and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering
- Communicates regular status updates to senior management and Business stakeholders
Required qualifications, capabilities, and skills
- Operations experience within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments
- Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
- Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
- Expertise in data analysis and manipulation to support hypothesis generation
- Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
- Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
- Ability to communicate clearly and confidently across multiple aspects of the organization at all levels
- Logical, structured approach to planning, problem solving and decision-making
- Solid awareness of controls and risk management protocols
- Self-starter with ability to manage own workload and deliverables
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.