The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service.
As a Transactions Supervisor in Receivables Operations you will be managing a team processing daily document transactions and extraction of checks and remittances. You will oversee the daily workflow of specific work groups and segments managing a team of employees by providing guidance in their day to day responsibilities.
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Job responsibilities:
- Overseeing daily workflow of specific workgroups and/or segments of the workflow process
- Managing a team of full and part-time front line employees
- Handling complex customer relationships while utilizing service improvement tools and methodologies
- Directly own of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Be responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
- Provide guidance and development of the Team Leaders and Operations
Required qualifications, capabilities, and skills:
- Ability to work 100% Onsite
- 2 years of supervisory/leadership experience
- Ability to lead, direct, and be visible to staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline driven processes
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Excellent decision making skills
- Exceptional written and verbal communication skills
- Ability to display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
- Physical requirements: Sitting - up to 90% of the time, Standing - up to 10% of the time, Lifting - up to 15% of the time and up to 50 pounds; Walking - up to 15% of the time
Preferred qualifications, capabilities, and skills:
- Remittance processing experience
Work schedule: This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
Monday - Friday 7am - 3:30pm during the months of February, March, May, July, August, November and December, 1130pm - 8am during the months of January, June, September and October, 7pm - 7am during the month of April
Shift differential: 15% when working 3rd shift
- A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence up to 3 years
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.