Join our Receivables Operations division and play a pivotal role in transforming traditional payment processing. As a Transactions Supervisor, you will drive efficiency and customer satisfaction by expediting payment collections and account updates, reducing costs, and enhancing the crediting of deposits.
As a Transactions Supervisor in Receivables Operations, you will oversee daily workflows, manage a dynamic team, and ensure high-quality remittance processing. Your leadership will be key in maintaining strong customer relationships and optimizing operational performance.
Job responsibilities:
- Oversee daily workflow of specific workgroups and segments of the process
- Manage a team of full and part-time frontline employees
- Handle complex customer relationships using service improvement tools
- Take direct ownership of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
- Inform shift manager of process delays and resolve production obstacles
- Provide guidance and development to Team Leaders and Operations team members
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Required qualifications, capabilities and skills:
- 2 years supervisory/leadership experience
- Ability to lead, direct, and be visible to staff and direct reports
- Ability to coordinate and organize work while meeting and handling multiple deadline processes
- Demonstrated ability to multi-task and balance numerous activities simultaneously
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
- Good decision making skills as well as exceptional written and verbal communication skills
- Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
Preferred qualifications, capabilities and skills:
- Remittance processing experience
- Experience in a financial services environment
Schedule: Monday-Friday 5:30pm-2am
Differential: 10%
This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.