• Cross-train on other functions in order to provide backup for other remediation work types

• Attention to detail and commitment to quality.

• Is responsible to process DDA (Demand Deposit Account) transactions for specific line of business customers throughout the Retail & Commercial Banking sphere

• Any customer-initiated transactions which are unable to be realized due to various reasons.

• Compare and contrast differences within internal records, highlight and escalate any discrepancies.

• Meet firm wide quality standards.

• Strongly engage with team and be part of team interactions to complete the case as per the timeline.

• Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality)

• Communicating/escalating issues to management when applicable.

• Handling and maintenance of confidential client documentation.

• Be flexible to work on other migration/remediation projects including Screening resolution, other LOB holistic alignment or Quality Assurance

• Comment on trends/behavior relating to account due diligence and activity review.

Qualification & Skills:

• Bachelor's Degree and/or Graduate Degree

• Good typing speed with minimum of 10,000 keystrokes per hours.

• 2-6 years' experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Banking operations.

• Strong research, analytical, and comprehension skills with the ability to analyze large amounts of data

• Outstanding client management, partnership building, leadership, and direct experience of dealing with multiple stakeholders at one time

• Excellent interpersonal skills necessary to work effectively with colleagues and senior management

• Candidate must have strong written/verbal communication, leadership, solid high-volume processing, and analytical skills with the ability to work independently on multiple assignments in a deadline driven, regulatory environment

• Demonstrate crossline of business knowledge of banking systems and products

• Possess strong computer skills: Microsoft Office Suite including Excel, Word, and PowerPoint, Typing

• Able to grasp/learn concepts and procedures quickly

• Must be detailed oriented and analytical

• Flexibility of operating hours to include overtime, holidays, and weekend schedule

• A strong sense of ownership and responsibility

• Comfortable with change, ambiguity, debate, conflict and informed risk taking

• Self-reliance and willingness to \"own\" problems and creatively find solutions

• Develop an environment of continuous focus on quantifiable productivity and quality

• Strong interpersonal and verbal/written communication skills.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.