As a Transaction Specialist II you will be processing customer transactions that are received daily through mail services. National Bank by Mail is an internal, back office, non- customer facing branch. So you have the opportunity to fully focus on research and deposits. The primary responsibility of the position will be working with deposits on Teller Express that are received via mail, courier, or internal transfer.
Job responsibilities
- Process deposits and payments on Teller Express
- Research and resolve customer issue and inquires
- Process all received items within the Service Level Agreements (SLA's)
- Provide superior customer service in alignment with the organizations 5 Keys Blueprint
- Follow established process and procedures to complete work within SLA's
- Assist with closing responsibilities as a leader in the production floor
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Required qualifications, capabilities, and skills
- Strong knowledge about check transactions and negotiability
- Branch Banking Center experience
- Follow procedures with ability to meet and maintain Quality and Productivity standards
- Must be able to adapt to a change in the work environment, included, but not limited to daily directives from leadership, changes to standard operating procedures, and new technology
- Able to maintain daily positive internal and external interactions, building upon team-driven success
- Able to prioritize assigned work daily based on client Service Level Agreements
- Strong customer service skills
- Ability to work well in a team environment as well as Independent problem-solving skills
- Strong listening and verbal communication skills
- Detail-oriented and organized
Work Schedule: Monday - Friday 8:00am - 4:30pm Onsite
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.