You have at least 8 years management and leadership experience with prior experience in Loss Mitigation, Risk, or Controls. You additionally are seeking your next career growth opportunity - this is the team for you.
As a Transactions Manager III - Vice President of Court Orders and Levies (COAL) within the Legal Response Operations team at JPMorganChase, you will be responsible for Court Orders and Levies (COAL) within Legal Response Operations (LRO), an operations processing within Legal Response Operations. You will receive and respond to external requests for information and take action to fulfill asset-based orders that are legally served on JPMorganChase to collect on a debt or money judgement. COAL functions as a corporate-wide domestic partner for these orders and you will work closely with JPMorganChase Legal groups on many of the matters that are handled.
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COAL completes over 700,000 legal responses annually and operates in San Antonio, Texas; Westerville, Ohio; Manila, Philippines and Bengaluru, India.
Job Responsibilities
- Lead a multi-site operations team consisting of more than 200 employees
- Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business, including developing and delivering executive and external reporting and other communications
- Understand gaps in data and work with external teams to onboard new data points that will enable fully-automated reporting solutions
- Champion new initiatives and continuous improvement ideas; work effectively with business partners to design, introduce or re-engineer existing processes
- Demonstrate exceptional people leadership skills by setting and communicating goals, measuring accomplishments and holding people accountable
- Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified
- Collaborate with peers and senior leaders to develop highly complex, multi-year projects, strategies, and goals
- Develop and guide a culture of talent development to meet business objectives and strategy
- Identify and monitor daily work volumes to identify staff requirements, capacity planning and budget forecasts
Required Qualifications, Capabilities, and Skills
- Minimum of 8 years management and leadership experience
- 5+ years industry experience, preferably leading a large multi-function operations team in financial services
- Prior experience in Loss Mitigation, Risk, or Controls is highly desirable
- Strategic thinking and passion for execution of business strategy while employing enthusiasm for continuous improvement
- A strong analytical and financial acumen
- Adept at using data to inform business decisions
- Ability to work collaboratively and establish meaningful relationships to achieve common goals
- Excellent and proven problem-solving skills; ability to decompose larger issues into smaller executable pieces
- Adept at working with globally diverse teams
- Ability to work with all levels of employees. Possess a strong leadership presence enabling effective influence, interaction, and communication with senior management
- Experience in developing and managing complex processes across multiple sites/geographies; strong organization and negotiation skills
Preferred Qualifications, Capabilities, and Skills
- Bachelor's degree or equivalent experience required, advanced degree preferred
- Intermediate to advanced MS Office skills (e.g., PowerPoint, Excel)
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.