Join our ATM Claims and Exceptions Services Team as a Transactions Manager and lead a team of dedicated Transaction Specialists. In this role, you'll coach and develop your team to meet business objectives, ensure compliance, and drive process improvements. Collaborate with leadership and other business lines to foster open communication and resolve escalations with innovative solutions, balancing business standards and customer focus.
Job Summary:
As a Transactions Manager within our ATM Claims and Exceptions Services Team, you will be responsible for leading a team of 15-18 Transaction Specialists. You will coach and develop staff to ensure all Business Objectives are met, ensure all work is processed within assigned service levels and meets Legal/Compliance requirements, and partner with Leadership team to identify and implement process and procedural enhancements. You will also create and maintain open communication with employees as well as Peers, Leadership team and other Lines of Business, and resolve high priority escalations with "out of the box" thinking to balance Business Standards and Customer Focus.
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Job Responsibilities:
The Transactions Manager within ACES will be responsible for leading a team of 15-18 Transaction Specialists.
- Coaching and developing staff to ensure all Business Objectives are met
- Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements
- Partnering with Leadership team to identify and implement process and procedural enhancements
- Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business
- Resolving high priority escalations with "out of the box" thinking to balance Business Standards and Customer Focus
- Identify process gaps and recommend solution(s) to drive efficiency and effectiveness
- Complete performance reviews, development plans and annual reviews for team on a timely basis
- Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk
- Resolve complex issues and exception items
- Oversee department projects and introduce new procedures to the staff
Required qualifications, capabilities and skills:
- Minimum 1-year management experience required
- Research experience
- Must be willing to work in a fast-paced environment
- Demonstrated ability to lead or manage high performing front line representatives
- Advanced proficiency with computer functions with MS office suite
- Bachelor's Degree ( Commerce background )
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.