Are you ready to make a significant impact on customer satisfaction and operational excellence?
As a Testing Associate within the Remediation and Correction team, you will be responsible for performing end-to-end testing of documented case requirements and analyzing data to ensure accuracy before and after case execution. You will work closely with Business Analysts, Quant Analytics Associates, and Quality Associates to correct customer accounts and maintain detailed documentation of case testing. Your role will be pivotal in ensuring compliance with correction and remediation standards.
Job Responsibilities:
- Identify scenarios based on Correction Case requirements and manually validate data attributes on the System of Record (SOR).
- Collaborate with stakeholders, business partners, and internal team members to establish strong working relationships while maintaining independence.
- Perform file validation using pivot tables and advanced formulas in Microsoft Excel.
- Communicate effectively with team members on issues identified during test progression.
- Assist in developing and maintaining correction strategies for assigned cases.
- Work under tight deadlines and deliver high-quality initiatives.
- Develop testing artifacts, including test plan documentation and validation procedures.
- Communicate defects identified during validation across all management levels.
- Follow up with business partners to resolve defects and ensure compliance with correction expectations.
- Perform and document traceability testing in alignment with business requirements.
- Engage in process adherence and improvement discussions.
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Required Qualifications, Capabilities, and Skills:
- 5 years of experience in internal or external auditing, quality testing, or equivalent business experience.
- Intermediate/Advanced proficiency in MS Excel.
- Flexibility to adapt to changing business priorities and environments.
- Strong problem-solving and analytical skills.
- Enthusiastic, self-motivated, and effective under pressure.
- Excellent time management and organizational skills.
- Strong communication skills, both written and verbal.
- Team player with the ability to work independently.
- Knowledge of at least one CCB LOB (Auto Finance, Merchant Services, Card Services, Consumer Banking, Business Banking, Home Lending). Auto Finance.
Preferred Qualifications, Capabilities, and Skills:
- Experience in a similar role within the financial services industry.
- Familiarity with regulatory requirements and compliance standards.
- Ability to deliver initiatives with the highest level of quality.
Additional Information: This position does not offer sponsorship or H1B. Candidates must currently be in an exempt level position (500 or higher). Join us to be part of a dynamic team that values diversity and inclusion, and is committed to delivering exceptional customer experiences.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.