Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in our Commercial Bank, you will play a crucial role in ensuring the operational stability, availability, and performance of our production application flows. We value a culture of continuous improvement, and you will be at the forefront of this, troubleshooting, maintaining, and resolving service interruptions. Your work will contribute to a seamless user experience across all our internally and externally developed systems.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Research and troubleshoot application issues and identify resolution and/or escalate incidents
- Participate and ensure RCA (root cause analysis) activities on impacting incidents are executed, action items are assigned and ensure permanent closure of incidents
- Take proactive actions in support of better SLA's (service level objectives), opportunities for continuous improvement of the stability and performance of the applications
- Participate to drive strategic change, both within your team as well as in collaboration with team members across the firm and vendor partners
- Understand business requirements and firmwide technology requirements and collaborate with the technology team (internal and/or external) to meet these requirements.
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Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Experience in one or more of the following Programing language (Java), SQL, Oracle, data modeling and data integration architecture
- Experience in data models and ability to query from system of records (data warehouse)
- Understanding of API's and experience with SoapUI, Postman or Swagger
- Experience in the SDLC methodology including Agile and release management
- Efficient and effective communication skills , ability to articulate to internal and external teams including the business, stakeholders and vendors
- Analytical and problem-solving skills including research and data literacy
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Support all relevant technologies, follow all Chase standards, practices, processes, collaborate with the team and interact with external teams, vendors, and business product owners.
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.