As a Technology Support III team member in Tech Risk & Controls Workspace in Employee Compute, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Interact with Technology Leadership, Product Owners, and Application Development teams on an on-going basis for business-as-usual risk activities, reporting and project initiatives.
- Interact with Internal Audit, Compliance, Conduct & Operational Risk (CCOR) and Cybersecurity & Technology Controls (CTC) Global Regulatory Engagement teams.
- Ensure effective identification, quantification, communication, and management of technology risk, focusing on root cause analysis and resolution recommendations.
- Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals.
- Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work.
- Troubleshoot and execute with updates and repaves of Workspace target assets in scope for break remediation
- Proactively monitor and evaluate control effectiveness, identify gaps / trends, and recommend enhancements to strengthen risk posture and regulatory compliance.
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Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in technology risk management, information security, or related field, emphasizing risk identification, assessment, and mitigation
- Experience working in internal audit, independent risk management, or second line of defense function.
- Familiarity with risk management frameworks, industry standards, and financial industry regulatory requirements
- Proficient knowledge and expertise in data security, risk assessment & reporting, control evaluation, design, and governance, with a proven record of implementing effective risk mitigation strategies.
- Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives.
- Experience working both independently and, in a team-oriented, collaborative environment
- Experience working in a matrix management model, utilizing virtual teams.
- Excellent communicator at all levels of the organization.
- Strong influencing skills, comfortable executing against recommendations and plans by overcoming barriers and resistance.
- Ability to forge strong relationships and build a wide network throughout the firm.
Preferred qualifications, capabilities, and skills
- Experience in Technology and preferable within the finance sector.
- Certifications such as CISA, CRISC, CISM highly desirable.
- Experience in, or working with: Audit, Compliance, Operational Risk and/or Control Management at a large, complex banking organization is highly desirable.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.