Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Payments Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. You will be a part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. You will be working on creating the functional test automation suite which helps in finding bottlenecks in the application.
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Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Design, develop and maintain automated test scripts for web and API applications.
- Collaborate with cross functional and business teams to understand application requirements and ensure comprehensive test coverage.
- Develop and maintain comprehensive documentation for automation script, framework and process.
- Carry out Functional testing for newly added features/functionalities.
- Collaborate with Developers, BA and Product team to identify and address bugs and inconsistencies in software.
- Actively participate and contribute in agile ceremonies.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Strong Functional and Automation testing skills in both UI and API based applications.
- Experience in Test Automation using Groovy or Java, Selenium, BDD Cucumber and Database knowledge.
- Expertise in designing and building BDD/Cucumber Test Automation Framework.
- Integrate Automation suite with CI/CD pipeline and maintenance.
- Exposure to tools like IntelliJ/Eclipse, Jenkins, Gradle, Maven, BitBucket/Git.
- Experience in Agile methodology with test planning, test case creation, execution and defect tracking.
- Excellent problem solving, communication and collaboration skill to work effectively in multi-team environment.
Preferred qualifications, capabilities, and skills
- Experience with financial services systems, particularly Payments Technology
- Experience with one or more general purpose programming languages and/or automation scripting
- Good knowledge of industry-wide technology trends and best practices - public cloud
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.