Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Sector, Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the eight sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.

• Assessment of events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
• Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
• Participation in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances
• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across a number of exercises - Common Invocation Point, REPAVE and Modern Isolation Tests

• Prior experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Ability to effectively manage multiple projects simultaneously
• Strong analytical and organizational skills and ability to challenge organization and understand ways of working
• Data based decision making, leveraging data to support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Represent Enterprise Technology assets during crisis management scheduled calls, ensuring effective communication and participation
• Strong focus on developing self and other employees with emphasis on equity
• Ability to act independently and make proactive recommendations, work under pressure, make decisions at the right time and prioritize effectively
• Strong interpersonal and communication skills and ability to lead meetings and facilitate dialogues with multiple stakeholders
• Experience of operating/governing the use of mass notification communication tooling
• Experience of managing sensitive and personal data within the confines of firmwide/organizational policies

• In date Certificate of BCI (CBCI) Examination
• Bachelor's degree in Business Administration, Risk Management, Information Technology, or a related field
• Some experience working in the Financial Services industry and related regulatory landscape
• Background knowledge of Business Resiliency / Geo-political thematic issues
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build influential relationships
• Analytical thinking with the ability to apply to business challenges and goals
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
• Self-starter and ability to adapt between global collaboration and independent execution
• Proven capability within Intelligent Solutions such as Tableau alongside more core software including Excel, SharePoint, PowerPoint and Word
• A basic understanding of a hybrid On-Prem/Public Cloud operating model for applications