This role offers a unique opportunity to support cash equities trading application in Asia, working closely with multiple trading desks including ECS, Single Stock, Program Trading, Prime, Equity Derivatives and Futures & Options. Based in Hong Kong, the regional headquarters of our cash equities business, you'll gain invaluable experience in a dynamic trading environment, supporting DMA, algorithmic trading and high frequency trading business. As part of our Corporate & Investment Bank, you'll help build and maintain technology that services the world's key corporations, governments and institutions, developing solutions for strategic advice, capital raising, risk management, and liquidity extension in over 100 countries.
As a Technology Support III within the Corporate and Investment Banking (CIB) Technology - Cash Equities team, you will be tasked with maintaining the operational stability, availability, and performance of our production application flows. Your responsibilities will include troubleshooting, maintaining, identifying, escalating, and resolving any disruptions in production service across all internally and externally developed systems. Your primary objective will be to ensure a seamless user experience. Additionally, you will play a key role in promoting a culture of continuous improvement within our team.
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Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- Formal training or certification with 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Bachelor's Degree in Computer Science or equivalent
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
- Working knowledge of Fix Protocol, Unix, Python
- Good analytical and problem solving skills
Preferred qualifications, capabilities, and skills
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
- Cash Equities business knowledge and Python knowledge is plus
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.