Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platforms, you will ensure the operational stability, availability. The Change Management Senior Analyst is responsible for reviewing and analyzing changes and ascertain the level of impact to production. Understanding of critical data and configuration management to help reduce the risk of technology change. Evaluate the success of change with an eye on continual improvement and will regularly recommend improved scheduling and avoidance of conflicts; thoughtful implementation planning; quality pre and post validation testing.
Job responsibilities
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- Review of changes for quality and understand conflicts and performing required actions.
- Working with Product teams to educate them on change and improve change quality.
- Partner with LOBs to understand key events in the bank and improve scheduling conflicts.
- Improve change quality and reduce admin errors.
- Contribute to continuous process improvement programs.
- Help organize and run Change Approval Board Meetings (CAB).
- Review, approve and recertify pre-approved change templates.
- Support change reporting analytics and measure success through Change related KPI's.
Required qualifications, capabilities, and skills
- Expertise in product and infrastructure support, with a good understanding of core infrastructure technology (i.e., Network, Storage, Compute).
- Ability to execute within a customer-centric environment.
- Expertise in ServiceNow.
- Able to understand the relationship between Change, Incident and Problem as well as Request, to recommend workflows and engagements across the processes.
- Experience with Release and Software Development Life Cycle.
- Excellent verbal and written communication skills.
- Proven ability to work under pressure on multiple work streams within demanding project timeframes.
- Fluent in SharePoint, MS Teams, Jira, Confluence, and Excel.
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting.
- Working understanding of public cloud.
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.
ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.