Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support II team member in Corporate Sector, Enterprise Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Given the critical role JPMC plays in the world economy, Business Resiliency remains a key area of focus for the firm. Enterprise Technology (ET) Business Resiliency (Incident/Crisis) Management (ETCM) is responsible for providing dedicated support to the eight sub-LOB(s) within ET (inclusive of assets not limited to employees, process, and functions) so that it can swiftly adapt and respond to a disruptive event be that local, regional, or global in order to maintain our owned Essential Services whilst safeguarding people, assets and the reputation of JPMC. You'll be responsible for stakeholder communication and client relationship management. You'll use your critical thinking skills to establish the team's functional goals and set priorities and objectives that align with our overall strategy. You'll coach, manage and mentor people, both in-house and in working collaboration with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. Global network.

• Assess events for disruption to Enterprise Technology (employees, processes, and functions), subsequent stakeholder communications and escalation where required
• Collaboration across Enterprise Technology Sub Lines of Business to gather feedback on impacts of disruptions that require invocation of the Crisis Management Process
• Support execution of the Firmwide Business Resiliency policies and standards, partnering with stakeholders and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across a number of exercises - Common Invocation Point, REPAVE and Modern Isolation Tests"
• Participate in the centralized Firmwide Simulation Utility (FSU) which demonstrates End-to-End resilience of plans which support the recovery of Essential Services, against impact tolerances.

• BS/BA degree in related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Analytical thinking- thinking through problem in a systematic way
• Initiative - self-motivated, able to realise the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact
• Self-starter and independent execution
• Timely escalation of critical and/or complex issues as required

• In date Certificate of BCI (CBCI) Examination