We are passionate in supporting clients with many different technical problem types, of varying complexity, across multiple products, and lines of business.
As a technology Support I within the Transimission Support team, you will provide support to clients that leverage digital, end-to-end solutions that help them manage their business and working capital. In this role, you will be challenged to stretch outside your comfort zone, learn new things, and challenge the status quo, helping the team evolve to better meet the needs of our clients and internal partners.
Job responsibilities:
- Full ownership and timely resolution of inquiries received via phone, email, and internal case transfer from clients and internal partners
- Advocating on behalf of client to ensure client needs are met when working with business partners
- Timely escalation of issues, ensuring that the defined escalation procedures are followed
- Troubleshooting and investigation of client connectivity issues, processing failures, and transactional inquiries
- Proactive outreach to clients and internal partners to address processing errors or in support of platform changes
- Troubleshooting of file transmission problems for all rejected files, connectivity, and security related errors or failures
- Partner with the leadership team, other team members, and business partners to resolve client issues and to meet business goals
- Ensure that client satisfaction and confidence in JPMorgan Chase products and services are at or above departmental standards
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Required Qualifications, Skills and Capabilities:
- At least five (5) years of Customer Service experience
- Self-motivated and self-managing, demonstrating sound judgment and effective decision making
- Effective analytical approach and complex problem solving skills
- Proven organizational skills, deadline-oriented, and ability to successfully multi-task and Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance
- Able to work outside of normal coverage hours as needed (including weekends and holidays)and work remotely
- Able to build and maintain good working relationships with business partners and technology
Preferred Qualifications, Skills and Capabilities
- Technical Customer Service experience
- Robust knowledge and familiarity with text based file formats and experience working with Wholesale Payments processes
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.