Join our team to foster agile methodologies, encouraging a culture of innovation and high performance in a leading financial institution.
Customer Acquisition and Marketing Platforms (CAMP) is a portfolio of products that connect people to the financial products and services that best fit their needs. We are committed to our transformation journey and are at the forefront of creating innovative, multi-channel acquisition experiences that are easy to use and best-in-class. We are passionate about the future of technology and our ability to always deliver excellence.
As an Agility Lead in Customer Acquisition and Marketing Platforms (CAMP), you will play a significant role as a champion for the adoption and continuous improvement of Agile practices within our teams. Leveraging your deep knowledge of product development methodologies and Agile principles, use your expert guidance, mentorship, and support to teams to foster a culture of collaboration, innovation, and high performance. As a recognized subject matter expert, put your knowledge to use to work on complex issues, exercise considerable judgment, and make impactful decisions that shape the operational and business direction of your sub-function. Your leadership, communication, and coaching skills will be instrumental in empowering teams to deliver high-quality solutions efficiently and effectively, while continuously adapting to changing requirements and priorities.
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Job responsibilities
- Leads and coach teams to adopt and implement agile methodologies, and promote open communication and engagement among team members ensuring continuous improvement and alignment with organizational goals
- Uses advanced communication, facilitation, and presentation skills to manage and influence stakeholders while communicating organizational impediments to leadership
- Develops and implements short to mid-term operational and transformation plans, prioritize tasks and manage resources to achieve product goals in a timely and efficient manner through the utilization of metrics and evidence-based decisions
- Identifies trends and generate original ideas to contribute to the development of new policies and best practices within the discipline
- Fosters a culture of innovation and continuous improvement across the organization
- Coaches and guides teams on outcome-based planning and prioritization with frequent delivery to improve the objectives
- Serves as a partner, facilitator, and trainer on operational excellence and demonstrate how they are utilized to improve outcomes
- Utilizes the metrics effectively to develop and communicate product strengths and areas of improvement
- Collaborates with the Agility Leads and Product Portfolio Operations to drive change and consistency across the portfolio and beyond
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in a relevant domain, with a focus on coaching teams and individuals on agile methodologies and project management
- Possess advanced knowledge of multiple product development lifecycle stages, methodologies, and best practices, enabling effective guidance and support for teams
- Display advanced knowledge of agile delivery and multiple agile approaches, including Scrum, Kanban, Extreme Programming (XP), and scaling frameworks, monitoring agility metrics; with the ability to guide teams through complex projects, emphasizing iterative progress and adaptability
- Possess excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at various levels within the organization, effectively guiding group discussions and decision-making processes within the domain context
- Ability to coach, mentor and influence people at various levels
- Possess an executive presence and ability to coach multiple teams across the product
- Possess technical and business acumen to work effectively within a cross-functional Agile team. Business and/or Technology leadership and practical delivery experience required
- Clear understanding of the value of the 12 Agile principles and being able to influence the product organization and teams to align to those principles
- Jira and Jira Align experience required
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, experimentation, strategic development, requirements definition, and value management
Preferred qualifications, capabilities, and skills
- Formal training on Agile coaching, such as recognized coaching certifications
- Product Owner Certification such as CSPO, SAFe PO/PM or PSPO or verifiable equivalent experience. Experience with widely successful Agile techniques: User stories, Acceptance Criteria, Automated testing, value stream mapping etc.
- Technical knowledge of preferred programming practices (BDD, TDD, ATDD, CI/CD, automation, etc.) in order to lead the team towards the right modern Agility solutions and improvements
- Experience driving change within organizations and managing stakeholders across multiple functions
ABOUT US
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.