Technical Implementation Associate will be responsible for coordinating all aspects for Product Implementation set ups. The Implementation Specialist will handle a high volume of simultaneous requests.

Job Summary

As a Technical Implementation Manager - Associate in our Product Implementation team, you will be responsible for coordinating all aspects of product implementation setups. You will handle a high volume of simultaneous requests, demonstrating strong people and team management skills and a good understanding of mainframe and testing processes. This role provides the opportunity to work closely with onshore tech teams and client tech teams, and requires a willingness to work in evening/night shifts. Understanding of US and Canada treasury products is an added advantage.

• Manage people and resources effectively, focusing on development, attrition, skills monitoring, and training programs for the team.
• Maintain effective and standardized operational processes, acting as the point of contact for escalations and high-priority requests from internal clients.
• Oversee the performance management cycle, including objective setting, development and career planning, performance appraisal, and reward and recognition.
• Measure productivity and KPIs, conducting regular team meetings, one-on-ones, and coaching sessions.
• Demonstrate creative problem-solving and sound judgment in decision-making, identifying gaps and exceptions, and recommending possible solutions.
• Take ownership of internal communication and provide status updates to partners and clients, ensuring adherence to policies and procedures while meeting or exceeding Service Level Agreements (SLA).
• Manage projects by handling multiple requests simultaneously, demonstrating the ability to manage conflict and mobilize internal resources to resolve issues.

• Exhibit excellent people and team management skills, focusing on development, pipeline and skills monitoring, and training programs.
• Demonstrate a strong understanding of mainframe systems and UAT or regression testing, with the ability to develop, implement, and maintain effective and standardized operational processes.
• Communicate effectively with strong verbal, written, and presentation skills, coupled with excellent logical and analytical abilities and attention to detail.
• Manage time and work efficiently, demonstrating a good sense of reporting and the creation of test cases and test scenarios.
• Utilize knowledge of automation tools such as VBA, Selenium, and UI Path for workflow automation, as well as Power BI for dashboard creation and Confluence for collaboration.
• Hold an engineering degree with a minimum 9 years of experience in banking, financial services, or treasury product implementation with a testing background.