Are you passionate about healthcare technology and eager to lead a team dedicated to meeting the needs of our customers? Do you aspire to be a strategic account leader who drives client success and business growth? If so, we invite you to join our team as the Executive Director of Relationship Management.
As a Team Lead Client Service Account Manager in Healthcare Payments, you will guide a team within the Relationship Management department, overseeing the portfolios of our largest and most prestigious healthcare clients. Your leadership will be crucial in cultivating strategic partnerships and ensuring outstanding client satisfaction.
Join us in spearheading the transformation of healthcare payments and delivering exceptional value to our clients. Your leadership will be pivotal to our success and the success of our customers.
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Job Responsibilities
- Lead, mentor, and develop a high-performing team of Client Service Account Managers. Foster a collaborative and inclusive environment that encourages professional growth and development.
- Serve as the executive sponsor for key healthcare payments clients, facilitating strategic and operational activities that promote value and ensure client satisfaction. Guide your team in building and maintaining strong relationships with operational and executive staff within assigned accounts.
- Partner with JP Morgan Bankers, Treasury Management Officers, and other internal stakeholders to ensure a cohesive approach to customer relationship management across our lines of business.
- Lead business development activities to achieve annual revenue targets. Oversee the execution of Strategic Business Reviews, Strategic Account Plans, and Solution Demonstrations. Identify upsell and expansion opportunities to ensure revenue growth.
- Identify potential risk areas that could impact customer retention or damage relationships. Lead the team in effectively communicating and escalating issues internally to ensure timely resolution.
- Oversee the preparation, delivery, and execution of customer orders, contracts, and renewals to support retention and growth. Ensure the team maintains accurate and timely documentation of all activities.
- Demonstrate a thorough understanding of InstaMed solutions, products, and processes. Serve as a thought leader in healthcare payments, guiding the team in articulating our value proposition to clients.
Required Qualifications, Capabilities, and Skills:
- 8+ years of leadership experience in a customer-facing role, with a focus on team management and development.
- 5+ years of experience in healthcare technology, with a proven track record of building and maintaining strategic client relationships.
- Exhibits excellent people skills and the ability to influence and inspire cross-functional teams.
- Displays strong analytical and problem-solving skills, with the ability to make informed decisions.
- Proficiency in Excel, PowerPoint, and Salesforce Lightning.
Preferred Qualifications, Capabilities, and Skills:
- Working knowledge of InstaMed solutions and processes.
- Prior experience in healthcare payment processing.
- Bachelor's Degree or higher.
- Demonstrated knowledge of healthcare patient accounting systems and revenue cycle management.
- Experience with analytics tools and reporting, such as Salesforce reporting and Einstein Analytics.
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.